Returns & Exchanges

Each piece is selected with care, and we want every purchase to feel thoughtful and lasting.

Returns and exchanges are available within 7 calendar days of purchase or delivery, as applicable.

Return and exchange eligibility

To be eligible, an item must be:

• In its original, unused, and sellable condition;

• Accompanied by all original tags; and

• Accompanied by proof of purchase.

All returned or exchanged items are inspected to confirm that they meet these requirements.

Jewelry and items identified as final sale are not eligible for return or exchange.

How to request a return or exchange

For help with an online return or exchange, email support@llamabutterfly.com with your order number and the item you wish to return or exchange. We will provide the applicable instructions.

For assistance in person, visit Llama Butterfly at 51 S. Main Street, Suite 230A, Salt Lake City, UT 84111. See our Hours & Info before your visit.

Refunds and exchanges

Approved refunds will be issued to the original payment method. We generally process approved refunds within 3–5 business days. Your bank or payment provider may require additional time to post the refund to your account.

Exchanges may be made for another item available at the time the exchange is processed. We cannot guarantee that a particular product, color, style, or size will remain available.

Damaged or incorrect online orders

Please report an item that arrives damaged or incorrect within 7 calendar days of delivery. Email support@llamabutterfly.com with your name, order number, a description of the problem, and clear photographs of the item, packaging, and issue when reasonably possible.

Keep the item and its packaging until we have reviewed your request and provided instructions. We will explain the available resolution.

Nothing in this policy excludes rights or remedies that cannot legally be excluded under applicable law. For more information, read our Terms of Service.