Returns and Exchanges

Each piece is selected with care, and we want every purchase to feel thoughtful and lasting.

Returns and exchanges are available within 7 calendar days of purchase or delivery.

Items are eligible when they are in original, unused, sellable condition, with tags attached and proof of purchase.

All returned or exchanged items are reviewed to confirm they meet these return and exchange standards.

Refunds will be processed to the original payment method within 3-5 business days. Exchanges may be made for another item available at the time of exchange.

Jewelry and final sale items are final sale.

For online orders, please report damaged or incorrect items within 7 calendar days of delivery so we may review and make it right

For assistance, please contact support@llamabutterfly.com or visit us at 51 South Main Street, Ste. 230A, Salt Lake City, UT 84111.